Frequently Asked
Questions
How do travel agents get paid, and will it cost me extra?
Travel agents are typically paid by the resorts, so we don’t charge a service fee for our expertise. Many resorts follow price parity, meaning the cost is the same whether you book through us, directly with the resort, or via an online booking site. When you book with us, you gain a trusted advisor to plan a stress-free, personalized vacation without the hassle of handling all the details on your own.
Why should I book with you instead of using an online booking site or booking directly with a resort?
Booking with us means having a dedicated travel expert by your side before, during, and after your trip. Here's why we stand out:
Personalized Service: We help plan your dream vacation while keeping your budget in mind.
Honest Advice: We provide unbiased recommendations to ensure you choose the right resort or destination.
Exclusive Perks: Thanks to our strong relationships with resorts, we can secure perks like room upgrades or special touches that online booking sites can't offer.
Peace of Mind: With your personal number to reach us anytime during your trip, help is just a call away if you need it.
What important information should I have considered before contacting you?
To create the perfect itinerary for your vacation, it’s helpful to have the following details ready:
Destination Dreams: Do you have a specific place in mind, or are you open to suggestions?
Travel Dates: Are your dates flexible, or are they set?
Budget: A general idea of your budget helps us recommend the best options for you.
Travel Style: Are you looking for adventure, relaxation, or cultural experiences?
Group Details: How many people are traveling, and are there any special considerations ? (kids, dietary needs, mobility concerns)
If you're unsure about everything, don't worry! Just share what you can, and we'll guide you from there.
I'm traveling alone – Is That OK?
Absolutely! Many of our travelers join because they’re traveling solo and want to meet like-minded people while sharing experiences.
Do I have to pay upfront in full for my vacation?
No, you don’t! Deposit requirements vary depending on your chosen package and travel dates. Your deposit is made directly to the resort or tour operator through One Lanka Tours, ensuring it is applied to your vacation at the time of booking. The balance is due 10 days before your arrival, and again, this payment goes directly to the supplier.
What guarantees do I have that my vacation is secure when booking with you?
When you book with us, we secure your reservations directly with the resorts, airlines, or vacation vendors. These vendors charge your credit card directly, so every payment you make is applied to your reservation. This ensures complete transparency and security for your trip.
